Questions or comments?

Frequently Asked Questions

My Order Status

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Shipping info?


SHIPPING

ORDER PROCESSING:‬‭ Please allow 24 - 72 hours to process your order.

FREE SHIPPING: Includes continental U.S.

SHIPMENT CONFIRMATION: Expect an email containing your tracking number(s) within 72 hours of placing your order.‬

Return Policies?


30 Day Return Policy:
You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

IMPORTANT: Please note that items purchased in our "Great Deals", "Clearance", and "Limited Stock" sections/collections are NOT eligable for return.

How to start a return: Please contact us at craig@nationwidesleep.com to give a brief reason for the return, provide your order number, name, address, and phone number. Assuming you've met the simple guidelines for returns, and it is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping damage: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 3 - 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at craig@nationwidesleep.com.

Warranty Information?

WARRANTY COVERAGE:
Manufacturer limited warranties vary in length from 1 to 10 years depending on the item and generally cover against fabric and manufacturing defects.
Thank you for your past purchase and if you're currently experiencing a problem with your Protect-a-Bed we are sorry to hear that. Thankfully, I am certain that you will find the warranty claim process to be relatively easy.
WARRANTY CLAIM:
Simply email the Protect-a-Bed warranty claim representative (John Ruiz) at jruiz@lkeeco.com along with:
  • a copy of your receipt
  • a couple pictures of the item
  • all of your contact information
He may have a question or two for you but I’m certain that this can be resolved rather quickly.