Frequently Asked Questions

Shipping info?

Standard shipping is always free. Your order will ship in 24-48 hours and delivery time is typically 3-7 business days from date of order assuming no national carrier delays. We do not ship outside of the United States at this time.

SHIPMENT CONFIRMATION: Expect an email containing your tracking number(s) within 24 - 72 hours of placing your order letting you‬‭ know your order is on the way!‬

Once an order has shipped, it cannot be canceled or edited. If your order has already been processed, you'll be covered under our Return Policy.

My Order Status


Please have the email address you used to place your order and your order number ready to check on the status... click here

Return Policies?


Simply put...if you're not satisfied, neither are we!
If for any reason you are not completely satisfied with your purchase on Protect-a-Bed.com, you can return it within 30 days of receipt.
Please notethat items purchased in our "Great Deals", "Clearance", and "Limited Stock" sections/collections are NOT eligable for return.

Submit a return request:
Click here to log into your Account or click the profile icon above and...

  1. Log in to your account:
  2. Click "Request return" for the order that you want to submit the return for.
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Request return".

If your return request is approved you will receive an email with shipping instructions along with a return shipping label. After the product is returned to us, you will receive a refund less the cost of return shipping.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded via your original payment method within 3 - 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at craig@nationwidesleep.com.

 

Warranty Information?

WARRANTY REGISTRATION:
Please note that Protect-a-Bed discontinued the necessity for warranty registrations. We will be undating our packaging to reflect that change. Please know that your warranty will be honored simply by sharing your dated receipt.
LIMITED WARRANTY DETAILS:
Protect-a-Bed warrants that if the laminate or fabric fails as a result of a defect in manufacturing in the course of normal usage during the limited warranty period, the product will be replaced.
If you're currently experiencing a problem with your Protect-a-Bed product that is still under warranty, you will find the claim process to be relatively easy. Protect-a-Bed will ultimately replace the Protector/Encasement, provided the user has followed the directions shown on every product package as shown here:
1) Launder the product making sure that NO bleach or bleach alternative is ever used in the washing cycle.
2) To avoid blistering, always dry the product at a medium temperature together with bed linen or towels (never dry alone in the dryer).
MAKING WARRANTY CLAIM:
Simply email the Protect-a-Bed warranty claim representative (John Ruiz) at jruiz@lkeeco.com along with:
  • a picture of your receipt
  • a picture of the product law tag
  • A picture of the front and back of the mattress protector
  • Where you would like your replacement mattress protector shipped to
He may still have a question or two for you but the entire process can be resolved rather quickly.

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