Frequently Asked Questions

Shipping info?

Standard shipping is always free. Delivery time is typically 6-9 business days from date of order assuming no national carrier delays. We do not ship outside of the United States at this time. Unfortunately we are not able to ship to Guam, APO, FPO. or DPO addresses at this time.

SHIPMENT CONFIRMATION: Expect an email containing your tracking number(s) within 24 - 72 hours of placing your order letting you‬‭ know your order is on the way!‬

Once an order has shipped, it cannot be canceled or edited. If your order has already been processed, you'll be covered under our Return Policy.

My Order Status


Please have the email you used to place your order and your order number ready to check on the status... click here

Return Policies?


30 Day Return Policy: You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

IMPORTANT: Please note that items purchased in our "Great Deals", "Clearance", and "Limited Stock" sections/collections are NOT eligable for return.

How to start a return: Please contact us at craig@nationwidesleep.com to give a brief reason for the return, provide your order number, name, address, and phone number. Assuming you've met the simple guidelines for returns, and it is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Shipping damage: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 3 - 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at craig@nationwidesleep.com.

Warranty Information?

LIMITED WARRANTY:
Protect-a-Bed warrants that if the laminate or fabric fails as a result of a defect in manufacturing in the course of normal usage during the limited warranty period, the product will be replaced.
If you're currently experiencing a problem with your Protect-a-Bed product that is still under warranty, you will find the claim process to be relatively easy. Protect-a-Bed will ultimately replace the Protector/Encasement, provided the user has followed the directions shown on every product package as shown here:
1). Launder the product making sure that NO bleach or bleach alternative is ever used in the washing cycle.
2). To avoid blistering, always dry the product at a medium temperature together with bed linen or towels (never dry alone in the dryer).
MAKING WARRANTY CLAIM:
Simply email the Protect-a-Bed warranty claim representative (John Ruiz) at jruiz@lkeeco.com along with:
  • a picture of your receipt
  • a picture of the product law tag
  • A picture of the front and back of the mattress protector
  • Where you would like your replacement mattress protector shipped to
He may still have a question or two for you but the entire process can be resolved rather quickly.

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